Contact us
Email support@friendskenya.com. A person reads every message, and we aim to reply within 2 business days. Include the email address on your account and a short description of what happened.
For payment issues, add the M-Pesa phone number, amount, date and receipt code if you have one. Never send your password, M-Pesa PIN or a one-time password — we will never ask for them.
Signing in and verification
Didn’t get the verification email? Check spam, then use "Resend verification email" on the sign-in screen. Wait a minute between attempts.
Forgot your password? Use "Forgot password?" on the sign-in screen. The reset link expires for your security.
Signed up with Google? Use "Continue with Google" with the same Google account. If you also set a password, either method works.
Still stuck? Email us from the address on the account so we can verify it is you.
Payments and receipts
Check the payment status screen before retrying. A pending M-Pesa prompt can take up to 90 seconds.
Charged but Premium or a Boost did not appear? Send us the receipt code and we will check the payment on our side.
Premium is a one-off purchase with no automatic renewal. See the Refund Policy for when a refund applies.
Safety and reports
Report or block someone from their profile or from the chat. Reports are reviewed by a person, and blocking removes them from your deck and closes the conversation.
If you are in immediate danger, call the Kenya Police on 999 or 112 first. Then email us so we can act on the account. Read our Safety Tips for meeting people safely.
Privacy and your data
You can request a copy of your data from Settings → Download my data, or by emailing us. You can delete your account from Settings → Account → Delete account, or follow the Delete Account page if you cannot sign in.
We aim to respond to privacy requests within 30 days. See our Privacy Policy for your rights under the Kenya Data Protection Act, 2019.
Technical problems
Tell us your device and browser or app version, what you were doing, and what you expected to happen. A screenshot helps. If the app will not load, try a different network and reload before writing in.